Refund policy

Last updated: March 13, 2026

Wallsio Art, operated by Viromo Jakub Paśnik (VAT/NIP: PL5512645139), is committed to ensuring customer satisfaction with every purchase.

As our products are made-to-order wall art prints and framed prints produced specifically for each order, please review this policy carefully before making a purchase.

30-Day Return Policy

We offer a 30-day return period from the date of delivery.

To be eligible for a return, the item must:

Be in original, undamaged condition
Be unused and not mounted or installed
Be returned in its original packaging
Include proof of purchase (order confirmation)

To start a return, please contact:
support@wallsioart.com

Items sent back without prior return authorization may not be accepted.

Made-to-Order Products

All artworks sold on Wallsio Art are produced on demand specifically for each customer order.

Because of the made-to-order nature of our products:

Personalized or custom prints (custom text, images, or modifications) are non-returnable unless damaged or defective
Standard catalog prints remain eligible for returns within the 30-day return period

This policy complies with applicable consumer protection regulations.

Damaged, Defective, or Incorrect Items

We carefully produce and package every order. If your item arrives damaged, defective, or incorrect, please contact us within a reasonable time after delivery and include:

Your order number
Clear photos of the item
Photos of the packaging

After verification, we will offer:

A free replacement, or
A full refund

You will not be required to return severely damaged or defective items.

Exchanges

We do not offer direct exchanges.
If you would like a different item, please return the original product (if eligible) and place a new order.

Refunds

Once the returned item is received and inspected, we will notify you by email regarding the approval of your refund.

If approved:

Refunds are issued to the original payment method within 5 business days
Additional processing time may apply depending on your payment provider

If more than 15 business days have passed since approval and you have not received your refund, please contact us at support@wallsioart.com.

Return Shipping Costs

Damaged or defective items: Return shipping covered by Wallsio Art
Change-of-mind returns: Customer is responsible for return shipping costs

We recommend using a trackable shipping service, as we cannot guarantee receipt of untracked returns.

European Union – 14-Day Right of Withdrawal

Customers located in the European Union have the legal right to withdraw from their purchase within 14 days of delivery, in accordance with EU Directive 2011/83/EU.

This right may not apply to custom or personalized products produced on demand (Article 16(c)).

Our 30-day return policy extends beyond the minimum legal requirement.